Customer Reviews

We extend our highest recommendation …

My wife and I have owned our home in Roswell for more than two and a half decades and in that time have had many instances where HVAC repairs were needed. The frustration and fear for many homeowners were realized time and again by us with “reputable, well advertised, and established” companies that mislead, lied, conned, and outright falsehoods in conjunction with work or repair on our HVAC systems. It is easy to see how this industry has the reputation of “bait and switch.” From our perspective, and that of many of our neighbors it’s always a gamble trying to find an honest, sincere, company that has YOUR INTEREST at the heart of the problem.

Obviously after the many horrible situations we’ve run into with companies in this industry we have been a bit jaded about future opportunities.

We were just astonished to find a company that was concerned with our pocketbook and well being instead of just their own. We had other companies out to “find the problem” with the result being a “total replacement” of thousands of dollars to resolve the issue. Frankly as luck would have it North Point Heating and Air Conditioning had done some work for our Daughter and her husband and they were just thrilled with the results and they gave them their highest recommendation.

Jeremiah the HVAC Technician was on-time, professional, knowledgeable, polite, and took the time to explain the process he was using to find the real problem. His honesty and sincerity was refreshing and his concern for solving the problem with the smallest investment required was his goal. His resolute determination to find the “real” problem was impressive. He replaced the part and saved the day!! Doing this saved us thousands of dollars. An honest, sincere opinion, explained in a non condescending manner for an affordable price helped us tremendously.

From our Daughter and Husband, my Wife and I, we extend our highest recommendation for Jeremiah, Carol, Mike and the team at North Point Heating and Air Conditioning.

If you don’t contact this company to help you, you are making a big mistake!!! Donald David

November 3, 2016

After an extended bout with bronchitis, we had North Point install two Carrier air purifiers in our home. Their staff did an excellent job and our indoor air quality has improved noticeably! Highly recommend this company – great job! Corinne Simpson

Oct 18, 2016

WOW! I have never given a review on any company either positive or negative. I have to say WOW again because North Point really saved the day for me. I Googled HVAC repair in my city and North Point was there to service my A/C’s THAT DAY. It turns out the A/C’s were frozen and that the systems just needed to be cleaned and serviced…….. They came back the next morning (After everything thawed….) cleaned – something – performed a few other checks and everything has been running great since the moment they left.. I HIGHLY recommend North Point!!

Thanks again guys, you’re life savers!!!!!!! Sharon Novak

THESE GUYS ROCK!!!

I was in the middle of selling my house and our main level system crapped out. I didn’t want to shell out thousands of dollars on a whole new system to then just leave the house. Jeremiah from North Point gave me four options to choose from, most expensive to “budget” options. He took the time to discuss and educate me on each option. He was polite and considerate and seemed to really care about what was right for me. In the end I went with the more expensive system and was able to add this investment with the sale of my home as a value add. I hate dealing with contractors and construction guys. I LOVE dealing with North Point Heating and Air Conditioning

Thanks AGAIN Jeremiah I love my new Infinity System. Connie Cowart

I’ve been a North Point Customer for YEARS, can’t remember how many 13 or 14 now. They always show up when they say they’re going to, there always polite and honest. I moved from Roswell to Cumming and built a new house. Jeff from North point helped me decide what units were best going to meet my needs and my budget, as they have done before. I never have any headaches with them and they always do their best to save me money.

Satisfied Customer Michelle Moran

I keep coming back to North Point because of their customer service. I like things done right the first time and North Point always comes through. They were knowledgeable, courteous, and very pleasant to work with, answering all my questions before they started. I work from home and almost forgot they were here until they called out to let me know they were done. Thanks North Point for once again providing me with the service that keeps me coming back. Paulette Joyce

I have to thank North Point Heating & Air Conditioning for coming to our rescue! We just got home from our honeymoon and came home to a ridiculously hot house! We called North Point Heating & Air Conditioning and not only did Jeff come out to inspect our AC, he was friendly, professional, informative and fixed our problem. We will absolutely use this company again and refer it to all our friends. Thanks again Jeff and North Point Heating & Air Conditioning for saving us from the heat! Casey Smith

June 30, 2015

North Point Heating & Air did an amazing job when replacing my AC unit. They where not only professional but clean, honest and straight forward. I would recommend them to anyone who needs either AC or Furnace work. Michael Porter

Oct 18, 2016

We get semi-annual inspections from North Point as part of their Peace of Mind program. They are very thorough, but very balanced and practical in their recommendations. “This willneed replacing/this needs replacing now,” “It will cost you about this much, and we can have someone here within 2 days to do a complete specification and quote, if you like,” “You probably can get through the season, and we’ll keep this issue on file so can keep an eye on this component,”etc. Recently had to replace 2 complete systems (after nursing things through a couple seasons), and very happy with consultant Jeremiah and installers David and Armando, all of whom were very professional and treated our property and our time with great respect. Pat Borberly

I originally went with one of the bigger HVAC Companies in my area and over time, just couldn’t get the same level of service that I was able to when I first started doing business with them. My Neighbor suggested North Point and I’ve been a happy Customer ever since!!

Thanks Again North Point Matthew Stenger

North Point Heating and Air has been a life-saver for us! They are professionals who know how to provide quality and rapid service at a fair price. We have used the company for the past 15 years+ and constantly find the staff and service techs to be pleasant, very responsive and knowledgeable about heating and cooling needs. We had an air problem just recently during the onset of the 90+ degree temps. They were here the next morning and had cool air flowing quickly. I am a devoted customer and could not be more pleased. Phil Turner

Aug 5, 2015

I’m a realtor and have been a client for North Point for a while now. They are definitely my go to “vendor” for HVAC, Plumbing and insulation. ALWAYS on time, ALWAYS Knowledgeable, ALWAYS clear, concise and honest on their estimates. It’s been a great relationship North Point, keep up the good work. Brock Wade